Make sure you get your mail!

Increasingly, ISPs (ex., earthlink.net, comcast.net) and mail services (ex., Hotmail) are using filtering systems to try and keep spam out of customers' inboxes. Sometimes however, they accidentally filter the e-mail you do want to receive.

Please do not blame your ISP or mail service. The volume of spam is enormous and the algorithms to figure out what is spam (and what is not) are complicated. So mistakes do happen.

We all have to deal with the fallout of what spammers do to the Internet.

Naturally, you want to keep spam out. And you want to receive important our communications.

To make sure our mail is not deleted or filtered into a "junk" or "bulk" folder, please add the following domains to your list of trusted senders/your address book/contact list (in your e-mail software) and to your ISP/mail service's whitelist...

This should guarantee that you will receive whatever e-mail you need... We only EVER send e-mail that you specifically request.

It's a shame to bother you like this, but blame it on the spammers.

Your ISP or mail service is only trying to protect you. The bottom line is that things have become so complicated in the ever-escalating war between spammers and ISPs/mail services, that you and we are accidentally caught in their cross-fire.

Please contact your particular ISP for more information on whitelisting email addresses as the procedure varies from ISP to ISP.